VoltDelta is a cloud-based contact center provider with 35 years of experience.
We perform intelligent, data driven contact management to optimize your customer's journey. VoltDelta rapidly tailors and integrates our multi-channel contact center solutions to enable you to increase revenue, boost retention and reduce operating costs with proven scalability and reliability.
Our inbound and outbound offerings support virtual and geographically distributed contact centers and remote agents within a highly secure and compliant environment. VoltDelta's service guarantee is backed by contact center and carrier experts who are dedicated to your success. Learn More
On Demand Solution Highlights
Delta ACD - Cloud Contact Center On Demand Solution:
Virtual contact center services allow enterprises to deploy remote or home agents without boundaries. Robust IP and TDM connectivity enable skills-based routing, queue management and real-time reporting for agent pools of any size. The agent desktop media bar provides access to all channels.
DeltaDialog - Voice Self-Service:
VoltDelta's inbound and outbound IVR includes patent-pending CrystalWAVE (Weighted Average Voice Evaluation) speech technology for highly accurate interactive automated dialogs. DeltaDialog along with standard or customized voice recognition applications is hosted on VoltDelta's reliable and secure DeltaTouch platform.
Industry Resource: DMG Consulting White Paper - ACD and CRM: How to Win the Battle
Roundtable Webinar On Demand: Empowering your Contact Center with 'Next Generation' Personalized Customer Care. Presenters - Donna Fluss, DMG Consulting, Dr. Greg Bielby, VoltDelta Research, Steve Chirokas, VoltDelta Vice President of Marketing. Watch Now