contact center technology

Agents Anywhere

Deploy contact centers and home agents without boundaries to improve satisfaction while reducing costs. 

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Virtual Contact Center

voice self service

IVR

Reach and respond via uniquely engaging voice self-service powered by patent-pending speech technology.
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Voice Self-Service

on demand solution

Multi-Channel

Blend self-service & agent support with multi-channel communication to cost effectively encourage enthusiastic loyalty.
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Multi-Channel Cloud

voice recognition applications

Service

Promote exceptional experiences with engaging voice user interface design expertise & agent infrastructure in your environment.
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Design & Integration

  • VoltDelta on demand solutions demo

    White Paper

    Winning the Hearts and Minds of Customers.   Download

  • VoltDelta on demand solution press release

    Case Study

    GiftCards.com Inbound IVR Cloud Solution. View

  • VoltDelta on demand solution press release

    Press Release

    NewNet Acquires VoltDelta. View

  • White Paper

    DMG Consulting: ACD vs. CRM How to Win the Battle Download

VoltDelta is a cloud-based contact center provider with 35 years of experience.

We perform intelligent, data driven contact management to optimize your customer's journey. VoltDelta rapidly tailors and integrates our multi-channel contact center solutions to enable you to increase revenue, boost retention and reduce operating costs with proven scalability and reliability.

Our inbound and outbound offerings support virtual and geographically distributed contact centers and remote agents within a highly secure and compliant environment. VoltDelta's service guarantee is backed by contact center and carrier experts who are dedicated to your success. Learn More


On Demand Solution Highlights

Delta ACD - Cloud Contact Center On Demand Solution:

Virtual contact center services allow enterprises to deploy remote or home agents without boundaries. Robust IP and TDM connectivity enable skills-based routing, queue management and real-time reporting for agent pools of any size. The agent desktop media bar provides access to all channels.

DeltaDialog - Voice Self-Service:

VoltDelta's inbound and outbound IVR includes patent-pending CrystalWAVE (Weighted Average Voice Evaluation) speech technology for highly accurate interactive automated dialogs. DeltaDialog along with standard or customized voice recognition applications is hosted on VoltDelta's reliable and secure DeltaTouch platform.


What's New

Press Release: NewNet Communication Technologies (A Skyview Capital Company) Acquires VoltDelta Resources

Blog: Five Steps to Take to Determine is an ACD/CRM Integration Makes Sense for You

Video: 2 Minute Demo of Voice of the Customer Call and Agent Screen Recording 

Industry Resource:  DMG Consulting White Paper - ACD and CRM: How to Win the Battle

Roundtable Webinar On Demand: Empowering your Contact Center with 'Next Generation' Personalized Customer Care. Presenters - Donna Fluss, DMG Consulting, Dr. Greg Bielby, VoltDelta Research, Steve Chirokas, VoltDelta Vice President of Marketing. Watch Now


How We Help ....

By Industry

Discover a solution that addresses your industry’s unique customer care challenges.

By Role

Learn about customer care solutions that address needs by organizational role.

  • VoltDelta voice recognition applications white paper

    White Paper

    The Art and Science of Delivering Exceptional Customer Experience. Download Now

  • VoltDelta voice recognition applications webinar

    Webinar

    Empowering your Contact Center with 'Next Generation' Personalized Customer Care, 
    Watch On Demand

  • VoltDelta on demand solution brochure

    Brochure

    Solutions Overview. Download Now

  • Frost & Sullivan Award Logo

     

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