contact center technology

Agents Anywhere

Deploy contact centers and home agents without boundaries to improve satisfaction while reducing costs. 

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Virtual Contact Center

voice self service

IVR

Reach and respond via uniquely engaging voice self-service powered by patent-pending speech technology.
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Voice Self-Service

on demand solution

Multi-Channel

Blend self-service & agent support with multi-channel communication to cost effectively encourage enthusiastic loyalty.
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Multi-Channel Cloud

voice recognition applications

Service

Promote exceptional experiences with engaging voice user interface design expertise & agent infrastructure in your environment.
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Design & Integration

  • VoltDelta on demand solutions demo

    White Paper

    Winning the Hearts and Minds of Customers.   Download

  • VoltDelta on demand solution press release

    Press Release

    Hawaii Selects VoltDelta's 511 Platform. View

  • VoltDelta on demand solution press release

    Press Release

    AccountNow Selects VoltDelta. View

  • White Paper

    DMG Consulting: ACD vs. CRM How to Win the Battle Download

VoltDelta is a cloud-based contact center provider with 35 years of experience.

We perform intelligent, data driven contact management to optimize your customer's journey. VoltDelta rapidly tailors and integrates our multi-channel contact center solutions to enable you to increase revenue, boost retention and reduce operating costs with proven scalability and reliability.

Our inbound and outbound offerings support virtual and geographically distributed contact centers and remote agents within a highly secure and compliant environment. VoltDelta's service guarantee is backed by contact center and carrier experts who are dedicated to your success. Learn More


On Demand Solution Highlights

Delta ACD - Contact Center On Demand Solution:

Virtual contact center services allow enterprises to deploy remote or home agents without boundaries. Robust IP and TDM connectivity enable skills-based routing, queue management and real-time reporting for agent pools of any size. The agent desktop media bar provides access to all channels.

DeltaDialog - Voice Self-Service:

VoltDelta's inbound and outbound IVR includes patent-pending CrystalWAVE (Weighted Average Voice Evaluation) speech technology for highly accurate interactive automated dialogs. DeltaDialog along with standard or customized voice recognition applications is hosted on VoltDelta's reliable and secure DeltaTouch platform.


What's New

Blog: Measuring Contact Center Agent Performance Benchmarks

Video: 5 Takeaways in 5 Minutes Cloud contact Center Educational Series: Learn what to look for when it comes to Security and Reliability

Industry Resource:  DMG Consulting Cloud-Based Contact Center Infrastructure Market Report Reprint


How We Help ....

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