Contact Data and Compliance Solutions Combined to Enhance the Functionality of Hosted Call Center Solutions
NEW YORK – April 8, 2008 — VoltDelta Resources and PossibleNOW, Inc. announced today the availability of CallMatch Compliance Service, a contact center compliance application that provides leading edge data services with regulatory compliance solutions for all inbound and outbound call center applications.
CallMatch Compliance Services enables contact centers to integrate the most accurate set of residential and business contact data from VoltDelta with Do Not Call compliance solutions from PossibleNOW to optimize the calling campaigns of every contact center. VoltDelta provides over 150 million listings of the most accurate contact data that is updated daily from the telephone companies. This data can be integrated into the contact center to be used for generation of marketing lists, caller identification services, screen pops at the work station, and for CRM software uses. PossibleNOW brings its expertise in managing all facets of federal and state regulatory compliance for all types of outbound marketing and inbound campaigns for right party contact services.
CallMatch Compliance Services will be made immediately available via VoltDelta Hosted Solutions. The hosted solution comprises of a carrier class platform for hosted telephony, switching/ACD, IVR, speech automation functionality, and CTI functionality. VoltDelta customers can now use CallMatch for outbound applications to generate data for their outbound calling campaign that is pre-scrubbed for all Do Not Call and internal suppression lists. The data can then be utilized to generate the outbound calling and connect consumers directly to the contact centers agents. Alternatively, inbound calls can be matched with VoltDelta listing data and internal CRM systems to identify callers before they reach the agent for exceptional customer service. The knowledge that all of the data usage has been certified for compliant use by PossibleNOW ensures that the operational effectiveness of the contact center is always maintained.
“VoltDelta is very pleased to work with PossibleNOW on this industry-leading service for contact centers in the US,” stated Brad Schorer, Senior Vice President of VoltDelta. “CallMatch Compliance Services the latest example of how VoltDelta provides leading edge services to enhance contact center operations. When combined with VoltDelta Hosted Solutions, the addition of data management and telephony solutions allows for added flexibility to all outbound and inbound services.”
“CallMatch is an exciting new option for contact centers to leverage the years of our experience in managing right party contact services,” said Scott Frey, President and CEO at PossibleNOW. “PossibleNOW uses its expertise to guide companies through the complex compliance environment to reach new and existing customers to grow their business.”
About VoltDelta:
VoltDelta specializes in providing carrier-grade on-premise and hosted platform and database services to the world-wide telecommunications and call center markets. VoltDelta develops and integrates solutions that support all aspects of customer service call centers, including multiple customer service access methods, simple to complex phone call automation, multiple network switching, advanced call routing, collection and preservation of call context throughout a call, service customization from the wholesale to the individual caller, promotion, agent workstation software, database services, information content aggregation, collection of detailed statistics, and multiple delivery methods. VoltDelta also provides a full range of professional services to consult on all aspects of deploying its solutions, including integration with existing solutions. Volt Information Sciences, Inc. is a diversified technology and staffing company, providing leading-edge services to the information technology, telecommunications and publishing industries.
This press release contains forward-looking statements which are subject to a number of known and unknown risks, including general economic, competitive and other business conditions, the degree and timing of customer utilization and the rate of renewals of contracts with the Company, that could cause actual results, performance and achievements to differ materially from those described or implied in the forward-looking statements. Information concerning these and other factors that could cause actual results to differ materially from those in the forward-looking statements is contained in Company reports filed with the Securities and Exchange Commission. Copies of the Company's latest Annual Report on Form 10-K and subsequent Quarterly Reports on Form 10-Q, as filed with the Securities and Exchange Commission and the New York Stock Exchange, are available without charge upon request to Volt Information Sciences, Inc., 560 Lexington Avenue, New York, New York 10022, 212-704-2400, Attention: Shareholder Relations. These and other SEC filings by the Company are also available to the public over the Internet at the SEC's website at http://www.sec.gov and at the Company's website at http://www.volt.com in the Investor Information section.
www.voltdelta.com
www.volt.com
VoltDelta Media Information
Contact: Joshua Shale
(610) 276-4323
jshale@voltdelta.com
VoltDelta, the VoltDelta logo, CallMatch are trademarks or service marks of Volt Delta Resources, LLC or its affiliates in the United States and/or other countries. All other company names or product names may be the trademarks of their respective owners.
About PossibleNOW:
PossibleNOW, headquartered in Duluth, Georgia, is the trusted source for Internet-based consumer privacy technology solutions (Do Not Call, Do Not E-mail, Do Not Mail, Do Not Share). Their DNCSolution™ suite of online services provides comprehensive tools that help direct marketers handle federal and state Do Not Contact compliance matters. PossibleNOW also provides Consumer Privacy Consulting Services and Compliance Managed Services. For more information about PossibleNOW and its solutions and services, call (770) 255-1020 or visit www.possiblenow.com.