Blue Bell, PA – January 28 - LSSiDATA a wholly owned subsidiary of VoltDelta, LLC - today announced the product launch of CallMatch – a real time delivery service that provides name, address, credit score predictor, renter / owner flag, house value and other profile data for given Automatic Number Identification (ANI) to contact centers enabling them to enhance call routing, pre-populate screens and programmatically segment inbound callers.
CallMatch users send a caller’s ANI to LSSiDATA’s Universal Gateway which then performs a series of look-ups in LSSiDATA’s proprietary databases and assembles a response record containing the names, address, telephone number, gender, date of birth and credit score predictor for the given ANI. CallMatch returns the record to the contact center in real time which then can use the data for call routing, to pop or pre-populate screens with customer account information, or to start the contact center agent on the most appropriate call flow or script for the caller. CallMatch is easily integrated into the contact center’s infrastructure using XML to receive and return the data which can then be seamlessly incorporated into the contact center’s CRM systems.
“CallMatch is another great example of how LSSiDATA takes our core strengths in data and delivers a solution that provides value to our customers. ANI-pops can tell the contact enter who is calling, but CallMatch provides the contact center with data about who is calling” stated Brad Schorer, Senior vice President at LSSiDATA. “Contact centers can begin to differentiate their call flows immediately leading to a higher level of service and caller satisfaction.”
CallMatch is available for implementation through LSSiDATA.
About LSSiDATA
LSSiDATA – a wholly owned subsidiary of VoltDelta, LLC – is the leading provider of Directory Assistance and related data to enterprise markets. Headquartered in blue Bell, PA and with an Operations and Development facility in Research Triangle Park, NC, LSSiDATA maintains and makes available the most current, accurate and timely database of names, addresses and telephone numbers sourced directly from all of the major wireline, VoIP and cable telephone service providers and indirectly from over 80 million wireless telephone users.
About VoltDelta, LLC
VoltDelta specializes in providing carrier-grade on-premise and hosted platform and database services to the world-wide telecommunications and call center markets. VoltDelta develops and integrates solutions that support all aspects of customer service call centers, including multiple customer service access methods, simple to complex phone call automation, multiple network switching, advanced call routing, collection and preservation of call context throughout a call, service customization from the wholesale to the individual caller, promotion, agent workstation software, database services, information content aggregation, collection of detailed statistics, and multiple delivery methods. VoltDelta also provides a full range of professional services to consult on all aspects of deploying its solutions, including integration with existing solutions. Volt Information Sciences, Inc. is a diversified technology and staffing company, providing leading-edge services to the information technology, telecommunications and publishing industries.
Media contact:
LSSiDATA
Joshua Shale
610-276-4323
jshale@lssidata.com