New York, NY – March 18, 2009 – VoltDelta Enterprise Services and Solutions, a division of Volt Delta Resources, LLC, which in turn is a wholly-owned subsidiary of Volt Information Sciences, Inc. (NYSE: VOL), received the Best of Show award for “Best Service Provider Solution” at Technology Marketing Corporation (TMC®)’s INTERNET TELEPHONY Conference and EXPO East 2009 in Miami. This INTERNET TELEPHONY Conference & EXPO Best of Show Award recognizes innovative products and solutions that were featured in the Exhibit Hall during the event. This designation highlights the technological achievement and creative product features that set these winners apart from the rest of the crowd. A full list of the winners is posted on TMC’s Web site at www.tmcnet.com.
More than 100 companies competed in the award program. An automated survey utilizing voice recognition along with unique skills-based call routing to agent desktops and call profiling for pre- and in-queue announcements distinguished VoltDelta as an innovative customer care leader.
“In these challenging times, organizations must ensure that their investments in technology deliver a competitive edge, work to retain existing customers, and provide operational efficiency”, said Terry Saeger, Senior Vice President and General Manager of VoltDelta’s Enterprise Services and Solutions division. “This award highlights the exceptional level of customer satisfaction and cost savings that could be achieved when profiles built or empirical observations, voice recognition automation, and agent support seamlessly work together from a single hosting and managed service provider such as VoltDelta ”.
VoltDelta’s hosted solutions enable voice recognition and multi-channel communication to automate calls ranging from directory assistance and call routing to outbound alerts and SMS notifications. VoltDelta’s speech solutions currently support over 2 billion calls per year, delivering exceptional customer care confidence with reliability and scalability. Calls are further “personalized” with targeted service customization, enhanced call routing, and specialized agent integration underpinned by the foundational intelligence provided by thousands of staff years of experience in the field and hundreds of millions of data records.
About TMC
Technology Marketing Corporation (TMC) is an integrated global media company helping clients build communities in print, in person and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, and NGN magazines. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. TMCnet is read by two to three million unique visitors each month worldwide, according to Webtrends. For more information about TMC, visit www.tmcnet.com.
About VoltDelta® Enterprise Services and Solutions
VoltDelta Enterprise Services and Solutions, a division of Volt Delta Resources, LLC, is a leading provider of hosted and managed contact center technology services and voice recognition automation for contact centers and telecommunication providers. VoltDelta hosting data centers in North America and international locations are linked via robust networks to cost-effectively terminate local calls via TDM or VoIP access that are scalable and reliable. VoltDelta user interface designers take advantage of one of the world’s largest repositories of caller data, technology for assisting agents, and facilities capable of generating hundreds of thousands of simultaneous test calls to deliver uniquely innovative, high quality voice recognition applications. Multi-channel communications with SMS and email support provide unified messaging value. VoltDelta’s hosted and managed infrastructure currently handles over 2 billion calls per year.
About VoltDelta:
VoltDelta specializes in providing carrier-grade on-premise and hosted platform and database services to the world-wide telecommunications and call center markets. VoltDelta develops and integrates solutions that support all aspects of customer service call centers, including multiple customer service access methods, simple to complex phone call automation, multiple network switching, advanced call routing, collection and preservation of call context throughout a call, service customization from the wholesale to the individual caller, promotion, agent workstation software, database services, information content aggregation, collection of detailed statistics, and multiple delivery methods. VoltDelta also provides a full range of professional services to consult on all aspects of deploying its solutions, including integration with existing solutions. Volt Information Sciences, Inc. is a diversified technology and staffing company, providing leading-edge services to the information technology, telecommunications and publishing industries.
This press release contains forward-looking statements which are subject to a number of known and unknown risks, including general economic, competitive and other business conditions, the degree and timing of customer utilization and the rate of renewals of contracts with the Company, that could cause actual results, performance and achievements to differ materially from those described or implied in the forward-looking statements. Information concerning these and other factors that could cause actual results to differ materially from those in the forward-looking statements is contained in Company reports filed with the Securities and Exchange Commission. Copies of the Company's latest Annual Report on Form 10-K and subsequent Quarterly Reports on Form 10-Q, as filed with the Securities and Exchange Commission and the New York Stock Exchange, are available without charge upon request to Volt Information Sciences, Inc., 560 Lexington Avenue, New York, New York 10022, 212-704-2400, Attention: Shareholder Relations. These and other SEC filings by the Company are also available to the public over the Internet at the SEC's website at http://www.sec.gov and at the Company's website at http://www.volt.com in the Investor Information section.
Media contact:
VoltDelta Enterprise Services and Solutions
Kari Bittner
585-924-0383
kbittner@voltdelta.com
www.voltdelta.com