VoltDelta Hosted Infrastructure TL9000 Release 5 Certified

Independent audit re-certifies VoltDelta’s Service Provider Solutions Quality Management Systems

Blue Bell, PA – August 31, 2010 - VoltDelta Service Provider Solutions, part of Volt Information Sciences, a leading provider of virtual contact center systems, voice self-service solutions, and operator services with international presence announced today that it has achieved TL 9000 re-certification for its Quality Management Systems. Compliance with TL9000 requires an independent audit every year with re-certification every 3 years. Initially certified in 2004, VoltDelta is now registered as in compliance with the most recent TL9000 Release 5 as well as ISO 9001:2008.

The TL 9000 quality standard is a telecommunications industry specific quality standard based on ISO 9001. It is overseen by QuEST Forum, a not for profit organization comprised of member organizations providing telecommunication products and services. TL 9000 demands attention to product reliability, software development, lifecycle management, and requirements that address communications among carriers beyond ISO 9001 requirements.

Customers of TL9000 certified vendors are assured of consistent quality resulting from Quality Management Systems that are constantly tracked and regularly verified.

“VoltDelta’s continuation as a TL9000 certified vendor amplifies our commitment to quality based on a persistent investment in process, deployment execution and reporting.” Said Terry Saeger, SVP and GM of VoltDelta OnDemand, Service Provider Solutions, and LSSIDATA. “Audited compliance with requirements ranging from planning to long range sustainability of a service provides VoltDelta’s customers with confidence in the ongoing quality of its Operator Services and Directory Assistance solutions which might not be available from vendors that do not comply with TL9000.”

Release 5 of the TL9000 standard incorporated many changes within the TL9000 Quality Management System Requirements Handbook with focus on project and service delivery planning, sustainability and ISO 9001 alignment. VoltDelta’s 2010 audit resulted in a completely conforming score.

About VoltDelta® Service Provider Solutions
VoltDelta OnDemand provides automated voice recognition, hosted operator call distribution, operator desktops, and listings databases to deliver Directory Assistance, Operator Services and subscriber care for the leading telecommunication and VoIP providers in North America. More than 2.4 billion calls and 2 billion SMS messages per year are supported via VoltDelta’s exceptionally robust hosted infrastructure with 99.99% reliability. VoltDelta was recognized as a Speech Technology Magazine Star Performer in 2010. Part of Volt Information Sciences, VoltDelta Service Provider Solutions delivers multi-channel customer care for leading organizations in North America. For more information, please visit: www.voltdelta.com.

About Volt Information Sciences
Volt Information Sciences, Inc. is a leading provider of global infrastructure solutions in technology, information services and staffing acquisition for its FORTUNE 100 customer base. Operating through an international network of servicing locations, the staffing segment fulfills IT, engineering, administrative, and industrial workforce requirements of its customers, for both professional search and temporary/contingent personnel as well as managed services programs and Recruitment Process Outsourcing (RPO) services. Technology infrastructure services include telecommunications engineering, construction, and installation; central office services; and IT managed services and maintenance. Information-based services are primarily directory assistance, operator services, database management, and directory printing. Visit www.volt.com.

Media contact:
Chris McManus
NarratePR
chrism@narratepr.com
(718) 832-9154