VoltDelta’s On-Call Hosted Contact Center Solution highlighted in the TMC article “SaaS Continues to Revolutionize the Call Center”

 Blue Bell, PA – April 17, 2009 – VoltDelta Enterprise Services and Solutions, a division of Volt Delta Resources, LLC, was recently featured in a Technology Marketing Corporation (TMC®) Call Center Solutions Article on hosted contact center solutions entitled SaaS Continues to Revolutionize the Call Center .

SVP and general manager of VoltDelta Enterprise Services and Solutions Terry Saeger noted that “the ability to quickly right-size your call center operations, both up and down, without concern for invested capital really provides a level of flexibility never seen in the traditional premises equipment based model.”   Customer satisfaction issues can be proactively addressed with VoltDelta’s On-Call hosted contact management and distribution model which directs calls with intelligence and provides managers and supervisors with control and “voice of the customer” reporting.

Find out more about Delta On-Call Hosted Call Management.