Speech Automation
SpeechExpressSM is VoltDelta’s latest generation voice automation/Interactive Voice Response (IVR) platform. Depending on the deployment needs, SpeechExpress solutions partially or fully automate Directory Assistance (DA), Enhanced Directory Assistance (EDA), Intercept, and Toll and Assist Operator Services (OS) calls. Calls that cannot be fully automated are routed to the selected OSP with all relevant call details, including information provided by the network switch (e.g., called number, ANI/MIN, trunk group, etc.), partially recognized requests, caller whisper information and caller personalization information. SpeechExpress also integrates with the components used to deliver information via non-voice methods, such as SMS or WAP push to a caller’s handset.
Our SpeechExpress solutions are currently handling over 1.6 billion calls per year.
- Available in on-premise or hosted deployments
- Extensive configurability to support variable service options and personalization for all types of customers: wholesale, retail, wireless, wireline, VoIP, cable and individual callers
- Variable levels of automated interaction
- Extensive, customizable “error” handling
- Tight integration of automated and operator interfaces for highest caller and operator satisfaction
- VoiceXML, open interfaces and flexible service creation tools facilitate rapid generation of new automation scripts and services
- Multiple languages
- Audio flexibility: use VoltDelta’s large library of pre-recorded audio and off-the-shelf text-to-speech voices, or use your own voice talent
- Decades of expertise deploying automated announcement, IVR, and advanced speech technologies
- Multiple DA and OS switching environments
- Advanced queuing and routing with context
- Broad range of professional services expertise and consulting
- Extensive statistics across automation and operators for end-to-end service quality, business case, billing, marketing, and management analysis
- 24x365 pro-active monitoring by VoltDelta’s Network Operations Center