Switches & Interfaces
ConnectExpressSM is a Central Office-class switching platform designed for cost-effective deployment of Directory Assistance (DA) and Toll and Assist Operator Services (OS), now and in the future. ConnectExpress combines a programmable soft-switch with a resilient automatic call distribution (ACD) system to create an open, programmable and scalable solution that delivers the broad range of specialized features, advanced call control logic and carrier-grade architecture required for the DA and OS market.
ConnectExpress currently handles 2 billion calls per year, including hosted and on-premise deployments at several of the largest service providers in North America and Europe.
Valuable features include:
- Global installations
- Cost-effectively replace and gracefully migrate legacy DA and OS
- Handles TDM and/or VOIP transport
- Deploy new services in weeks rather than years
- Deliver multiple services from a single platform
- Deploy on-premise or utilize VoltDelta’s hosted solution
- Quickly adapt to handle changes in workload without incurring unnecessary overtime costs
- Distribute calls to agents anywhere across a global network, even at home, without buying expensive specialty equipment
- Migrate to Next Generation Networking, using VoIP or SIP to lower network and operational costs