Consumer Goods

Consumer Goods companies depend upon their customers being able to quickly and easily place orders, check order and shipping status and maintain accurate name, address and telephone number information. VoltDelta Hosted Solutions make all of these functions simple – which increases customer satisfaction while at the same time reducing costs.

• Speech automation and hosted IVR for faster ordering
• CTI to allow seamless integration between contact center and back office systems
• Call reporting for business intelligence

Examples:

• Phone based ordering through speech applications
• Multi-modal messaging for order and shipping status
• Voice based updating of contact data
• Store Locators
• Customer service and technical support

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For more information about our Retail Services Solutions

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