CTI

As customers are able to interface with back end systems using IVR and speech automation the ability to seamlessly and instantly pass data between these customer facing tools and the back-end databases becomes critical. VoltDelta Hosted Solutions delivers solutions that integrate contact center technologies to existing back-end system to deliver feature-rich functionality to callers and customers.

• Respond to customer inquiries
  • Bank balance
  • Order / shipping status
• Enable customers to update records 
  • Update address and telephone number
  • Change preferences
• Deliver call statistics for Reporting and Business Intelligence functions

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