Hosted IVR

Interactive Voice Response (IVR) enables callers to interact with databases and systems in order to allow them to perform “self service” functions without agent interaction. VoltDelta Hosted Solutions offer extensive IVR functionality both using touch tone and speech automation.

IVR deployments typically require a significant capital expenditure for the equipment and considerable expertise to implement, deploy, and maintain. VoltDelta Hosted Solutions IVRs are completely hosted – requiring no or a minimal up-front cost and with the burden for development, implementation and maintenance all on VoltDelta and built into the per-minute cost.

• Scalable and expandable
• Touch tone or Voice automated
• Minimal personnel burden - VoltDelta Professional Services assist in all stages of development
• Integrated reporting and call statistics

Examples:

• Identifier, Account number or PIN number entry and recognition
• Menus, call routing
• Balance inquiries, order status

Contact Us to see how VoltDelta Hosted Solutions can impact your contact center

To find out more about our Hosted IVR

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