Multi-modal Messaging

Different customers prefer different means of communications – phone calls, voice mail, email and SMS text message being the most common. VoltDelta Hosted Solutions enable contact centers to interact with customers through all of these media allowing customers to communicate when they want to how they want to.

• Deliver messages to customers in the manner that they find most useful
• Supports pre-recorded or dynamic voice outbound calling
• Can be set as preferences in the customer’s personal profile

Examples:

• Email a coupon or promotional item to follow up on a phone inquiry
• Send store location via SMS to wireless callers that call a store locator application
• Deliver voice messages to confirm order shipment

See how VoltDelta Hosted Solutions can help by Contacting Us

For more information on our Multi-modal Messaging Solutions

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