Outbound Alerts

The drive to reduce call costs is good business sense – but not at the expense of reducing customer service levels. Using Outbound Alerts addresses both issues by proactively contacting customers and providing them with the information or news they need – without having the customer place a call.

• Proactive, outbound calls via recorded or dynamic text to speech, SMS, or email
• Reduce common inbound calls through proactive alerts
• Range from simple voice alerts to complex personalized messaging based on intricate business rules

Examples:

• Reverse 911: Security alerts, “Amber” alerts, evacuation notices
• Reducing common inbound calls: confirmation that banking transactions have posted, confirmation that orders have shipped
• Notifications: flight delays, prescriptions need to be refilled

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To find out more on our Outbound Alerts & Notifications Solutions

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