Contact Centre
Volt Delta International provides a wide range of products to the general contact centre industry across a number of industry verticals with a focus on complete Hosted Contact Centres and Self Service applications.
Volt Delta contact centres enable any organisation to communicate with its customers over a variety of media (voice, IVR, SMS and email), seamlessly integrate third-party business applications including CRM systems and support multi-site operations – including agents working from home or the field.
- Hosted Speech & ACD - Volt Delta’s on-call offers a completely hosted contact centre environment together with integrated speech services for customer self service. It includes features ranging from an intelligent ACD which seamlessly combines external and internal resources through to speech application frameworks that can be tailored to fit customer-specific services. In addition it comes complete with multimedia messaging, easy to use administration tools and a range of management reporting tools.
- Contact Centre ACD - Volt Delta’s flexible IP-based soft-switch and ACD with integrated voice IVR interaction platform. The system provides a complete next generation contact centre system, as well as an integrated IP based IVR. It can also be deployed as a standalone point of presence for network interconnect and call management. The IP voice system can also be provided as a standalone system with a range of CTI options for replacement of legacy IVR systems.
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