Directory Assistance

VoltDelta International covers the entire spectrum of directory assistance services from call aggregation, distribution and routing to agent environments and delivery of results over any medium. Auxiliary services such as data sourcing and data cleansing provide additional resources for exceptional directory assistance performance. 

• VoltDelta Search – Directory Assistance Search Engine
• VoltDelta Workstation – Supports national and international directory assistance, yellow pages, enhanced directory services, mobile and incognito directories and more, via a single interface, with consistent keying and commands.
• VoltDelta Messenger - Supports multichannel communication, with SMS as both an inquiry and delivery channel and MMS, WAP Push, email and fax can all be added as delivery channels.
• VoltDelta Speech - Automate DA inquiries for traditional services and advertiser-paid models, including a powerful search engine with patented search algorithms, comprehensive data cleansing and tuning for the specific needs of a voice-automated service.
• VoltDelta Adverts - A user-­friendly advertisement management platform for voice and mobile advertising services. Upload and assign advertiser content, select ads in a way that encourages optimal customer take rates, design campaigns, set budgets, control the frequency of ad plays, track the cost and success of campaigns and generate usage and billing statistics.
• VoltDelta Personal – Identify and profile frequent callers, offer priority queuing, enable language selection, Identify mobile callers whose phones are WAP or MMS capable and allowing them to receive enhanced, context-relevant information along with their inquiry listings, and upsell callers more likely interested in new features. Enables directory assistance service providers to connect callers to the mobile numbers of subscribers without revealing the number to the caller or the agent
• VoltDelta Incognito - Enables directory assistance service providers to connect callers to the mobile numbers of subscribers without revealing the number to the caller or the agent. Incognito ensures a quick, parallel search of wireless and wireline listings for businesses and enterprises and delivers results to agents with a single dip and seamlessly integrated into the VoltDelta Workstation operator interface.
• VoltDelta Ratings - Is a complete solution allowing directory service providers to introduce consumer ratings into their Web and voice-based directory assistance and yellow page services.
• VoltDelta Links - Allows directory service providers to field voice calls from mobile phones using their existing call-centre infrastructure and deliver results in the form of links to contextually relevant information and services, combined with highly targeted advertising in a number of forms. In essence, what starts as a standard call to a contact centre ends as a mobile Internet experience
• VoltDelta Data - Overcomes the difficulties of maintaining high quality data on todays deregulated, highly diversified directory services markets. It enables sourcing of new kinds of data - URL, categories, geo-coordinates and

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