VoltDelta On Demand Solutions

The DeltaTouch hosted and managed service platform provides an infrastructure that uniquely brings together data, technology and contact channels to improve satisfaction, enhance retention and reduce costs with voice and messaging automation. Over 2.4 billion inbound care, outbound alert, and directory assistance calls per year are resolved via an exceptional telephony + data infrastructure and voice recognition resources that comprise DeltaTouch. Notable value points include:

Complete Reach Technology (People) – Inbound and outbound voice recognition applications, SMS and email support, call progress and voice recognition information “whispered” to agents, call recording, and end to end tracking enhance every contact experience with proof of performance.

CallMatch Integration (Data)  – Hundreds of millions of records (updated daily), correlating phone numbers and other detail to a vast repository of caller data fuels personalization, call handling optimization, and self-service performance.

DeltaTouch Infrastructure (Technology) – Telephony,VoIP and voice recognition hardware and software proven with billions of automated calls provides a foundation of confidence for reliability, call spike handing, and call or messaging volume growth to any size. Efficiency is achieved via a hosted model or as a presence-based managed service.