About VoltDelta Directory Assistance
VoltDelta is a unique partner for service providers who are delivering Directory Assistance, yet seek to expand into new revenue generating opportunities with the efficiency and effectiveness of hosted services. VoltDelta DA delivers a complete range of resources for Directory Assistance, Enhanced Solutions, and in particular to enable stepping up to new opportunities by leveraging the investments in systems and operators for new services and customer care applications.
VoltDelta’s hosted environment makes it easy to transition from legacy TDM systems without capital investment. Operator centers can be “virtually” consolidated with VoltDelta’s ConnectExpress solution including central management. As a result, service providers can become more responsive to callers, increase overall efficiency, and compete successfully in an increasingly challenging market.
Key VoltDelta components consist of:
- VoIP and Telephony Infrastructure – Exceptionally robust and flexible communications enable service providers to deliver a wide range of enhanced services for virtually any call volume, as well as distribute operator services to geographically dispersed contact centers or home agents
- Universal Data Distribution –VoltDelta’s converged platform ensures exceptional flexibility with an ability to move traffic between inbound, outbound, IVR, Speech Recognition, Text to Speech or agents working in any environment (bricks and mortar or virtual/work at home) in the world.
- Voice Recognition – Unique CrystalWAVE recognition and automation to agent integration enables superior customer care service
- Complete Span Call Recording – Record calls and agent screen across transfers to audit and ensure a superior caller experience.
- Database – Deliver exceptional DA performance with one of the most accurate National Directory Assistance databases. Also expand beyond DA personalized call handling delivered by initially identifying the caller and caller attributes without asking questions.
- Unique Scalability with Reliability – The DeltaTouch platform handles well over 2 Billion calls and 2 Billion SMS messages with 99.999% reliability for carriers.