Industry "Firsts"

VoltDelta® innovation in all phases of Directory Assistance has led to virtually every major DA service provider in North America utilizing all or some components of VoltDelta’s hosted DA call distribution and operator workstation software, listing database and enhanced applications.   Notable milestones include:

• 1977 – Deployed the world’s first computerized Directory Assistance system at Rochester Telephone replacing operators manually searching phone directories.
• Also in 1977 deployed the first computerized Intercept system, providing digitized storage of changed telephone numbers, eliminating numerous manual steps for operators. 
• 1994 – One of the first to use voice recognition to automate Directory Assistance calls.
• 1997 - Deployed the first  nationwide DA database system, allowing callers to simply dial “411” to search for listings across the United States.
• 2007 – Directory Assistance personalization was first deployed by VoltDelta with the first system capable of tracking caller preference for language. 
• Also in 2007 the first to enable an online system to allow wireless subscribers to add their own mobile numbers to the U.S. national DA database.
• 2008 – Deployed unique CrystalWAVE voice recognition developed by the VoltDelta Speech Science team to improve accuracy with context sensitivity.