New Opportunity
Service providers now have the opportunity to leverage existing infrastructure, operator availability, and years of experience by stepping beyond Directory Assistance for new opportunities in customer care with VoltDelta OnDemand resources. Proven ability to handle unpredictable call volume with exceptional reliability along with financially stable confidence established with years of service provide a foundation for instantly competing with unique value.
VoltDelta provides service providers with hosted solution to enable new revenue generating opportunities in customer care along with cost reduction across the following:
- Virtualize Contact – Service providers can utilize VoltDelta’s VoIP enable platform to distribute calls virtually anywhere. Calls can be distributed by skills, geography, or to facilitate a home agent strategy with supervisory control.
- Automate Calls – Unique VoltDelta voice recognition proven over years of DA excellence provides a competitive advantage for automating customer care calls.
- Multi-Channel value – Support mobile callers with customer care that extends agent and automation contact with proven SMS expertise.
- Enhance Care – A unique combination of VoltDelta resources such as exceptionally capable voice recognition with engaging dialogs, automation to agent integration for seamless transfers when required, and call + operator screen recoding to ensure care allows service providers to compete based on improving satisfaction and encouraging loyalty. Access to VoltDelta’s converged communication platform also enables customer care flexibility across the channel each customer prefers.
- Reduce Costs – VoltDelta on demand efficiency allows service providers to avoid capital expense, optimally distribute operators and provide new services without capital expense. Expensive legacy system forklift upgrades are unnecessary with VoltDelta Software as a Service (SaaS) efficiency.