Next Generation Operator Services and Directory Assistance

VoltDelta’s provides a VoIP-enable hosted infrastructure, exceptionally accurate Directory Assistance listings , and unique voice self-service technology to efficiently enhance services without capital investment. For Directory Assistance today VoltDelta offers the ability to:

Lower costs for servicing DA calls.
Intercept calls, including collecting the dialed digits in the case of an ANI Failur without operator assistance.
Make alternately billed calls easier to process.
Increase accuracy with a North American Directory Assistance database.
Effectively support Nortel DMS TOPS environments.

Vast proliferation of wireless devices, messaging protocols, and alternatives for looking up contact information is fundamentally changing Directory Assistance. VoltDelta uniquely allows service providers to leverage the remarkable technology shifts impacting Directory Assistance by:

Providing a range of Enhanced Directory Assistance Solutions especially targeted for mobile callers.
Personalizing services for loyalty.
Virtualizing operators for geographical flexibility and to take advantage of home agents.
Contact Center On OnDemand infrastructure to empower operators as customer care agents.
Advertising injection for revenue generating opportunities.

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