Platform Technology

VoltDelta provides the infrastructure and database elements to deploy Directory Assistance as a hosted solution or premise-based managed service. A key differentiator is that VoltDelta provides a converged, multi-channel platform consolidating call handling, speech recognition and SMS messaging within a remarkably robust and redundant platform. Primary components include:

• VoIP and TDM infrastructure
• Automatic Call Distribution with centralized operator management and reporting
• Windows-based operator workstation applications
• Call and operator screen recording
• Voice recognition with patent pending CrystalWAVE technology
• Exceptionally accurate National Directory Assistance listings database
• SMS messaging
• Unique Scalability with Reliability handling well over 2 Billion calls and 2 Billion SMS messages with 99.999% reliability for carriers