Why VoltDelta Contact Center OnDemand
Interactions between callers and agents are frequently identified as “the moment of truth” for customer satisfaction. VoltDelta‘s virtual contact center solution works to optimize call management and distribution for contact centers and home agents to improve retention and encourage loyalty via:
- Customer-aware Call Routing – Immediately identify callers and caller attributes without asking any questions for skills-based routing with VoltDelta’s CallMatch.
- Converged Multi-channel Care – Self-service+ agent integration, SMS messaging and call management are supported within a single Software as a Service (SaaS) platform.
- Voice of the Customer – Real-time call auditing + assistance, along with call + agent screen recording enable unique customer experience evaluation along with an ability to easily search and share audio and video files for executive review or agent training.
- Billion Call Scalability & Reliability – VoltDelta’s vast carrier independent VoIP and TDM infrastructure currently supports more than 36,000 agents, 2.4 billion calls per year and over 2 billion SMS message deliveries with 99.99% reliability
- Global Reach – An MPLS network links VoltDelta with data centers outside of North America to extend contact center connectivity. VoltDelta customers are located in more than 40 countries worldwide.