Customer Care
Customer care today demands resources to attract and retain customers, yet requires deployment and operational efficiency to minimize costs. As an OnDemand solution, Delta on-Call utilizes a unique set of platform and application features to improve customer care within a cost structure base on operational expenditure.
Delta On-Call benefits customers, managers, and agents with:
- More intelligent call routing based on caller profile, agent availability, and agent skills or geographical location
- Real-time queue management
- Ability to easily add home agents or bring on-line additional contact center without capital expenditure
- Seamless integration of automated customer care with agents to reduce the need to repeat information along with more rapid call resolution
- SMS messaging to support a mobile customer base
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