Customer Care

Customer care today demands resources to attract and retain customers, yet requires deployment and operational efficiency to minimize costs. As an OnDemand solution, Delta on-Call utilizes a unique set of platform and application features to improve customer care within a cost structure base on operational expenditure. 

• More intelligent call routing based on caller profile, agent availability, and agent skills or geographical location
• Real-time queue management
• Ability to easily add home agents or bring on-line additional contact center without capital expenditure
• Seamless integration of automated customer care with agents to reduce the need to repeat information along with more rapid call resolution
• SMS messaging to support a mobile customer base

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