Partners
VoltDelta OnDemand partnerships bring together Software as a Service (SaaS) customer care with applications and services provided by partners for operational efficiency with a superior contact experience.
Maron Structure Technologies is a technology consulting company focusing on collaboration, mobility, and secure information solutions for enterprise clients. Maron “Blueprinting” services ensures that technologies align with the vision of the organization and are rapidly adopted by the end-user community. Enterprise integration with VoltDelta’s Contact Center OnDemand and hosted IVR resources is provided by Maron Structure Technologies’ team of experienced network, telephony, and contact center consultants.
Microsoft Dynamics CRM Online is a full-service on-demand customer relationship management service, hosted and managed by Microsoft that encompasses a comprehensive set of marketing, sales and customer service capabilities. VoltDelta’s Delta On-Call Contact Center On Demand solution works with Microsoft Dynamics to enable a virtual contact center solution while providing enhanced services to agents utilizing the Microsoft Dynamics desktop.
RightNow Technologies is a provider of on demand customer experience and CRM solutions. RightNow contact center agent desktops are enabled by VoltDelta’s Delta On-Call for call distribution and agent status via the RightNow media toolbar. Existing RightNow CRM systems can add Delta On-Call virtual contact center value while remaining with a familiar agent interface.
SalesForce CRM is an online web-based Customer Relationship Management (CRM) service from salesforce.com. With a single console for every interaction, Salesforce CRM gives agents a complete customer view at their fingertips. VoltDelta’s Delta On-Call Contact Center On Demand solution works with Salesforce CRM to enable a virtual contact center solution while providing enhanced services to agents utilizing the Salesforce CRM desktop.
Teleopti is one of the world's leading providers of solutions for strategic workforce management in contact centers, as well as cost allocation and quality control of voice and IP enterprise networks. Teleopti CCC is an award winning Workforce Management (WFM) solution that includes tools that manage, involve and improve workforce management. VoltDelta’s Delta On-Call Contact Center OnDemand solution works with Teleopti CCC for agent forecasting, agent management, automatic scheduling and reporting.
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