Why VoltDelta OnDemand Voice Self-Service
VoltDelta’s OnDemand voice recognition resources combine innovative speech science, experienced Voice User Interface (VUI) design, and unique technology for engaging and effective voice self-service. VoltDelta’s ability to provide multi-channel support such as SMS messaging to confirm a speech response, call recording, and whisper on agent transfer to avoid repeating steps enable voice recognition solutions that improve the caller experience with OnDemand efficiency.
- CrystalWAVE – Crystal Weighted Average Voice Evaluation (WAVE) technology utilizes multiple, simultaneous grammar evaluation techniques with context sensitivity to improve recognition accuracy while reducing speech tuning requirements
- Scalability & Reliability – More than 2 billion calls and 2 billion SMS messages annually are handled by VoltDelta’s DeltaTouch OnDemand infrastructure. 99.99% reliability provides confidence in performance for the most challenging call and message volumes.
- Personalization – VoltDelta’s LSSiDATA Business Unit provides a vast repository of wireline, wireless and alternative landline numbers with associated caller data to enable personalized call handling.
- VUI & Speech Expertise – VoltDelta’s team of Voice User Interface Designers and Speech Scientists have gained invaluable experience from call volumes now exceeding 2 billion per year. Innovative VoltDelta technology combined with design that has included complex dialogs, advertising injection and large grammar support provide a unique resource of skills for any speech application.
- Converged Platform with International Reach – Inbound and outbound speech along with SMS messaging and call recording for North America and beyond allow VoltDelta to support the widest range of near-term requirements with resources for anticipated expansion.