DeltaDialog

VoltDelta’s OnDemand voice recognition solutions are based upon innovative technology and experienced Voice User Interface design driven to excellence by billion call automation success. Years of accuracy improvements while working to minimize tuning result in remarkably engaging and efficient voice self-service.

• CrystalWAVE (Weighted Average Voice Evaluation) - Is a technology designed by the VoltDelta Speech Science team to increase voice recognition accuracy with context sensitivity. This voice recognition engine independent technology simultaneously evaluates multiple grammar elements while applying logic to improve accuracy.  Faster deployment with reduced requirements for on-going tuning are additional benefits.
• CallMatch Data – A repository of hundreds of millions of records associating ANI (Automatic Number Identification) with names, addresses, renter/owner ID and many other profile elements. Each can be used to guide call flow or as a foundation for recognizing caller utterances.
• Recognition Results – VoltDelta’s experienced Voice User Interface (VUI) team takes advantage of a hosted environment to enable automated applications with large grammars for dialog flexibility, and personalization.
• Agent Integration – WhisperTel technology provides call recorded detail to agents from a speech recognition application. Information can include utterance recording and “N-Best” list of recognition results.
• Computer Telephony Integration (CTI) –The DeltaTouch platform has full CTI integration capabilities using CT Connect and custom integration when necessary. Valuable caller data captured within call automation is never lost and does not need to be repeated upon agent transfer.
• Speech Recognition Infrastructure – A VoiceXML-based hosted architecture integrating inbound and outbound applications with Text-To-Speech, VoIP call handing, and local number support for select international locations.
• Testing Environment – The DeltaTouch platform has tremendous testing capabilities including (2) telephone carrier central office switches dedicated to testing. These test switches are capable of simultaneously generating 100,000 actual calls validating utterance response, grammar performance, application performance and overall application and platform stability under conditions rarely encountered in a test environment.