Government and Transportation Services
Federal, state and local governments and municipalities face a growing challenge to communicate with citizens, and visitors while dealing with increasingly constrained budgets. An OnDemand voice recognition service enables cost effective constituent care by:
- Reduced hold time – Immediate response vs. hold for increasingly scarce agents
- Outreach – Automate outbound calling for payment reminders
- Operational expense - Avoid expensive hardware
- Future Proof – Remove the possibility of “budget busting” hardware upgrades
- Rapid Deployment – Software as a Service
VoltDelta voice recognition
can be used to automate a wide range of government services with dialogs that span
basic “yes or no” convenience to exceptionally engaging transactions
with PCI (Payment Card Industry) secure confidence. Application examples include:
- Automate payments for programs, fines and taxes
- Provide date, time and other detail for scheduled events
- Direct callers to appropriate agencies based on a voice description
- Delivers requirements for permits and zoning
- Interactively engage “hands free” motorists with 511 traffic and routing information
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