Health Care

Every health care organization must provide resources for their subscribers to answer a wide range of questions, or send reminders for appointments and prescription refills. Being able to answer calls on a 7x24 hour basis is expected from a diverse customer base, many of which may not feel comfortable with web-based assistance.

Inbound voice recognition automation, outbound audio notification along with integrated SMS and email messaging within a unified hosted or managed service platform distinguish VoltDelta OnDemand Solutions for the healthcare market. Multi-channel contact alternatives enable health care providers to respond with speed and efficiency as well as proactively reach out with automated telephone calling and SMS messaging. Application examples include: 

• Prescription Refill – Notify subscribers that it is time to refill their prescription with an outbound call. Unified contact channel that are fundamentally part of the VoltDelta platform allow the subscriber called to respond to the outbound call for automated answers to transfer to an agent. Subscriber can also opt into SMS messaging to provide a text-based reminder.
• Call Routing – DeltaRoute answers the first call to accurately route callers to their desired destination. Replacing a DTMF system with voice recognition-based call routing shrink menus and provides superior caller satisfaction.
• Subscriber Referral – Efficiently support the need for callers to check on physician coverage and eligibility for claims on a 7x24 hour basis with voice recognition.   

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