Telecommunication Providers

CLECs and other communication providers are under constant competitive pressure to grow their consumer or business base of subscribers. Efficiently supporting callers is challenging as new marketing campaigns, equipment issues, and billing creates inbound call volumes with unpredictable spikes in traffic.

A wider range of voice recognition-based applications combined with a carrier heritage built upon servicing over 9 billion calls make VoltDelta OnDemand Solutions an ideal partner for automated customer care in the telecommunications market. TL9000 certification along with a testing environment utilizing two dedicated DMS carrier switches deliver carrier-grade certified reliability.

OnDemand voice recognition and messaging applications can be cost effectively deployed to replace a DTMF menu or to answer calls currently directed to contact center agents. Applications examples include: 

• DeltaRoute – Enable voice navigation to the appropriate customer care agent group or corporate resources with DeltaRoute call routing. Replace cumbersome DTMF menus with an easier to use and up to date solution to keep callers engaged with automation.
• Automate FAQs – Provide audio answers over the telephone to frequently asked questions. VoltDelta can offer a voice recognition-based menu of questions with associated answers to reduce the need to hold for an agent.
• Billing – One of the most frequent reasons for calling telecommunications providers is to resolve billing issues. VoltDelta can provide an application to automate a range of billing services. PCI compliance also allows VoltDelta to securely capture credit card detail to automate bill payment.

 

Contact Us to see how VoltDelta Hosted Solutions can impact your contact center