Platform Technology
VoltDelta’s OnDemand platform
combines proven scalability, carrier independence and multi-channel contact, to
deliver a unique level of flexibility and efficiency. Key attributes include:
- Carrier Access – Organizations can choose their carrier for inbound telephony calls to take advantage of existing pricing agreements or general preferences.
- IP/SIP – VoIP inbound calls via the SIP protocol are supported on the DeltaTouch Hosting Platform.
- Universal Data Distribution – CDS (Call Distribution Server) is a virtual ACD (Automatic Call Distributor) and soft switch which links all platform elements. There is complete flexibility to move traffic between inbound, outbound, IVR, Speech Recognition, Text to Speech or agents working in any environment (bricks and mortar or virtual/work at home) in the world.
- Unique Scalability with Reliability – The DeltaTouch platform handles well over 2 Billion calls and 2 Billion SMS messages with 99.99% reliability.
- International Reach – DeltaTouch Hosting Centers’ international presence enables multinational customers to provide consistent services from a common platform architecture anywhere in the world.
See how VoltDelta Hosted Solutions can help by Contacting Us
© 2008 Volt Delta Resources, LLC. All Rights Reserved|Terms of Use|Privacy Policy|Site Map