Reporting

Real time and historical data allow customer care managers to view volume, call duration and other statistics via web-based graphical reports from the DeltaTouch platform.   Managers can review a range of standard reports, or export data for custom reporting requirements. 

• Dynamic Reporting – Provides a real-time perspective of call volume and other statistics with 1 minute granularity for Call Count, Call Duration and Audio Channel usage. Reports cover inbound and outbound call volumes with detail available graphically as well as in tabular format.
• Historical Reporting – Managers can define date and time ranges to generate reports from historical data. Historical reporting provides a view to past application behavior down to 15 minute granularity
• Multi-Level Access – Managers can enable access for supervisors or application customers on a per application basis. Reporting access can be granted for multiple applications or limited to a single application.
• Graphical – Standard charts and graphs deliver performance at glance. Supporting data for each chart enables more extensive analysis.
• Export – An export menu supporting XML, CSV, etc. makes it easy to capture detail from specific date and time ranges for drill down analysis. 

   

 

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