SMS with Voice Self-Service

Inbound or outbound voice recognition applications will deliver added customer care value for wireless callers with SMS messaging.  SMS is especially useful for confirming information in parallel with pre-recorded audio or Text to Speech. VoltDelta’s DeltaTouch platform currently delivers more than 2 billion SMS messages per year with SMS resources that include:.

• Origination & Termination – Full 2-way SMS text messaging stands ready to meet any business challenge.   Informative text messages from your customer’s handsets to an application (such as service opt-in or requests) and messages from an application to your customers’ devices (such as alerts, coupons, information and responses) support creative and proactive customer contact.
• Protocol Coverage – XML RPC, WCTP, SIP, SMTP, SNPP, HTTP, TAP, and DTMF support enable integrated messaging to best match requirements. TDM and VOIP support access to wireless and SIP-based soft phones.
• Global Presence – Established connections to 500+ carriers worldwide delivers SMS messaging to over 150 countries.
• Open API – Voice recognition applications hosted on the DeltaTouch Platform can take advantage of SMS messaging via an open API and standards such as XML and MMA. Once linked, a remotely located speech recognition solution can trigger an SMS message.

 

See how VoltDelta Hosted Solutions can help by Contacting Us