Voice Recognition Application “Proving Grounds”

VoltDelta OnDemand Solutions maintains one of the most unique voice recognition test facilities in this industry. An ability to generate actual calls at exceptionally high volumes enables stress-testing that proves recognition responsiveness as well as load characteristics.

Testing is based on actual end-to-end evaluation and is not a “stubbed” environment. Background noise, call volume and latency checks are included under increasingly heavy loads. VoltDelta testing test equipment and experience in delivering carrier grade solutions means that enterprise voice and messaging applications proven in this lab will deliver the service and reliability expected under the widest variety of conditions.

• TL9000 Certified – All VoltDelta facilities are TL9000 certified. This means that VoltDelta’s design, development, production, delivery, installation and maintenance of its telecom products and services are certified against a standard that tracks performance and provides measures and objectives to continuously improve results.
• Environment Duplication – Two DMS carrier switches are dedicated for testing purposes. This means that telephony traffic in VoltDelta labs will more closely mimic a deployed voice recognition solution.
• End-to-End – Latency within any leg of the call over TDM or VoIP can introduce call impacting performance issues that can be extremely difficult to pinpoint. VoltDelta testing facilities cover every leg of a call from the handset through the switch, to Servers supporting the voice recognition application. The result is deployed performance with complete assurance of quality over any combination of transport, switch or recognizer configuration. 

 

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