DeltaID Name and Address Capture

Enable more intelligent and efficient voice recognition interactivity with Delta^ID name and address capture. Delta^ID utilizes VoltDelta’s vast CallMatch database of landline, wireless and alternative number listings to reverse look-up caller detail keyed to a phone number. Voice recognition based on the CallMatch database also steps in when required.

Delta^ID pinpoints who a caller is with frequency only attainable from systems that have served over 9 billion directory assistance calls. As a result, voice recognition-based applications will not have to ask for the caller details. Successfully confirming a real-time look-up creates the perception of a more intelligent and effective automated solution with a caller, as well as potentially reducing AHT (average handle time). Features and benefits include:

• Personalization – Callers perceive that the system “knows” who they are without an extensive question and answer process. 
• CallMatch Accuracy – Daily updates to the CallMatch database deliver the most effective caller information for immediate identification or to enhance voice recognition accuracy for spoken names and addresses.
• Streamlined Callflow – Auto response with name and address confirmation vs. dialog to capture name and address speeds progression of a call flow.

 

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