Why OnDemand

The use of speech-enabled self-service is growing due to the engaging and effective dialogs that are now available, ability to personalize, and the fact that speech is simply more intuitive for customers to use. Deploying OnDemand voice recognition solutions provide additional benefits that include.

• Scalable & Reliable Communications – OnDemand solutions providers generally provide multi-site redundancy with an ability to scale for call spikes, eliminating the need to over-provision. Look for providers that have proven support for large call volumes with reliability in the 99.99% class.
• Operational Expenditure – Pay per use vs. capital expenditure can be the foundation of a compelling Return on Investment (ROI) for deploying a hosted IVR vs. a premise-based system.
• Total Cost of Ownership – A Datamonitor study comparing a 48 port premise-based voice recognition system to a hosted solution of equal scale over 2 years found the Total Cost of Ownership for the Hosted solution to be less than half of the premise-based system over a time-frame of three years. Primary factors noted for OnDemand efficiency were labor savings, costs for technology updates, and transport savings attributed to telephony available from most hosted solutions. 
• Customers Control Their Data – OnDemand solutions can securely access data relevant for the application, while telephony and voice recognition resources are hosted with the provider.  
• Expertise & Enhancements – An OnDemand model provides outsourced engineering, network management support and voice recognition experts, eliminating the need for staffing operational positions. Hosted solutions also avoid charges associated with general platform updates which are executed on behalf of all platform tenants.